Professional Monitor
Guidelines for All Parties
At SVM, Adv8, our priority is ensuring a safe, structured, and positive experience for both parents and children. The following guidelines must be followed by all participants to maintain a secure and supportive environment during supervised visitations. Information below is in keeping with the Standard 5.20 Uniform standards of practice for providers of supervised visitation.
Safety Guidelines
Supervision Requirement: A monitor will be present at all times during the visit. Parents may not attempt to move the child out of the monitor’s sight or hearing range.
Substance Use Policy:
- No alcohol or non-prescribed drugs may be consumed 24 hours before or during the visit.
- If a parent is suspected of being under the influence, the visit will be canceled.
Weapons & Hazardous Items:
- Weapons or objects that could be used as weapons are strictly prohibited.
- Any violation may result in immediate termination of the visit.
Child/Children Contact Policy:
- No inappropriate touching of the child.
- No forcing physical affection (e.g., hugs, kisses) if the child resists.
Behavior Expectations:
- No yelling, shouting, threats, or aggressive behavior toward anyone.
- No foul language or discussions inappropriate for children.
General Visitation Guidelines
Arrival & Departure Timing:
- Custodial Parent: Must arrive 30 minutes before the visit and return exactly at the scheduled end time.
- Visiting Parent: Must arrive exactly on time and leave 15 minutes before the visit ends.
- Late Arrivals: If a parent is more than 5 minutes early or late, a fee of $3 per additional minute will apply to the tardy party.
Fees & Payments:
- All fee listed on this website is an approximation, each client's fee may or may not reflect the costs listed on this website.
- All fees must be paid in full before each visit.
- No refunds will be issued.
- A pending balance (debt) is not allowed.
- All outstanding fees must be paid in full before the next visit can be scheduled.
Parent Interactions:
- Custodial Parent and Noncustodial Parent must avoid each other completely.
- No messages, discussions, or exchanges about child support or other legal matters.
- The visitation site cannot be used for serving court documents.
Topics of Discussion:
- No sharing court documents or discussing legal matters with the child.
- No making promises about custody changes, time-sharing, or living arrangements.
- Conversations should focus on the present and be child-centered.
Speaking About the Other Parent:
- No negative comments about the other parent or their family in front of the child.
- Parents may not ask the child about the other parent’s personal life or whereabouts.
Communication During Visits:
- All conversations must be in English unless the monitor speaks the family’s native language (must be specified in the agreement).
- No whispering. The monitor must be able to hear all conversations.
- Phone calls are not permitted during the visit except in emergencies.
Additional Rules & Restrictions
Gifts & Snacks:
- The visiting parent may bring a small snack for the child if pre-approved by the custodial parent.
- Gifts are only allowed for birthdays, Christmas, Hanukkah, or the first visit after a long separation and must be pre-approved by the custodial parent.
- Some cases do not allow gifts—check your specific agreement.
Permanent Changes to Child's Appearance:
- Parents may not alter the child’s appearance during visits (e.g., haircuts, tattoos, piercings) without prior approval from the custodial parent.
Photography & Recordings:
- Photos are only allowed with prior approval from the monitor and custodial parent.
- No audio or video recordings are permitted.
- The monitor will not take photos of the parent and child together.
Cancellations & No-Shows:
- If you cannot attend a visit, you must notify the monitor and the other parent.
- Weekend visits must be canceled by Friday at 2:00 PM.
- Holiday visits must be canceled at least one week in advance.
- Late cancellations (less than 24 hours' notice) will result in a full charge for the visit.
Failure to Arrive on Time:
- If a visiting parent does not arrive within 15 minutes of the scheduled time without calling, the visit will be canceled.
- The custodial parent will take the child home, and the visiting parent must pay the full fee.
Schedule Changes:
- The supervised visitation schedule cannot be changed without approval from the court or the monitor.
- Requests to change the schedule must be made at least one week in advance.
Secondary Monitor Request:
- A secondary monitor may be requested and must be specified in the agreement before the visit.
- We have professional and non-professional monitors available upon request.
- Additional fees apply for this service.
Monitor Communication Hours:
- Monitors are available Monday-Friday, 10:00 AM - 2:00 PM (PST).
- Calls about late arrivals or cancellations should be made only during these hours.
- If after hours, monitors must be notified by both phone text and email:
Phone number: (858) 898 - 5500
Email: info@adv8.us
Compliance & Termination:
- If a parent fails to follow the rules or challenges the monitor, services may be suspended or terminated and fees are not refunded.
- The most current signed intake forms take precedence over any information listed online.
- All payments must be current. A pending balance (debt) is not allowed before scheduling the next visit.